Reference

How bdi9 Handles Your Personal Information

This Privacy Policy explains what data bdi9 collects when you open an account, make a deposit via bKash, Nagad or Rocket, and use the platform.

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of the data we hold, ask us to correct an error or raise a concern about how your information is being used, our support team handles privacy requests directly. You can reach us through live chat on the site, by email or via the account help section. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt of your request when you contact us.

HOW WE PROTECT DATA

Security, Cookies and Data Retention at bdi9

We apply standard encryption to data in transit between your device and our servers, which covers account login, deposit instructions sent via bKash, Nagad or Rocket, and any documents you upload for verification. Cookies on bdi9 fall into two categories: session cookies that expire when you close your browser, and persistent cookies that remember your language and login preferences. You can manage cookie settings through your browser at any time. We keep account and transaction records for as long as our operational and legal obligations require — after that, data is deleted or anonymised. You have the right to ask what we hold and to request corrections.

Encrypted Connections

All data sent between your device and bdi9 — including bKash, Nagad and Rocket payment instructions — travels over an encrypted connection to block interception.

Cookie Controls

We use session and preference cookies only. You can clear or block them in your browser settings at any time without losing your account access permanently.

Account Verification Steps

Identity documents you submit for account verification are stored in a restricted environment. Only authorised team members can access them for compliance purposes.

Retention and Deletion

We hold your data for the period required by applicable rules. Once that period ends, records are deleted or anonymised — we do not keep data indefinitely.

What We Collect and Why We Use It

bdi9 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with bdi9, we collect the information you provide during registration — your name, email address, phone number and, where verification is required, a copy of your identity document. When you complete a deposit or withdrawal using bKash, Nagad or Rocket, we

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record the transaction reference, wallet number and amount so we can match your account correctly and resolve any payment queries. We do not store your full mobile-money PIN or one-time passcodes — those stay between you and your wallet provider. We also collect device and session
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data automatically: your IP address, browser type and pages visited. This helps us detect unusual login activity and keep your account safer. We may share data with payment processors and identity-verification partners where the law or our operating requirements make it necessary. We do not sell
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your personal data to marketing companies. How long we keep your data depends on legal retention obligations in the jurisdictions where we operate. Your use of this platform is subject to your local law and eligible regions — if access is restricted where you are, this
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policy still applies to any data already held.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data on bdi9

These are the questions we get most often about how bdi9 handles personal data, payment records and account information. If your question is not here, contact us through live chat or the account help section and we will respond directly.

We collect your name, phone number, email address and, where account verification applies, an identity document. We also record device and session data automatically when you log in.

No. We record transaction references and wallet numbers to match payments to your account, but your PIN and one-time codes stay between you and your wallet provider — we never see or store them.

Yes. Send a request via live chat or email using your registered account address. We will confirm receipt and provide the information within a reasonable timeframe, subject to identity verification.

Log in and use the Account Help section, or email us directly. State clearly what you want corrected or removed. We will action it in line with our retention obligations and applicable rules.

We share data only with payment processors like bKash, Nagad and Rocket partners, and identity-verification services where required. We do not sell your data to advertising or marketing companies.

Retention periods depend on our legal obligations in the jurisdictions where we operate. Once those periods end, data is deleted or anonymised. Eligibility and rules depend on your local law and region.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoBangladesh Mobile Lobby 504

How bdi9 Handles Your Personal Information

Reach Us About Your Privacy Rights

Security, Cookies and Data Retention at bdi9

Encrypted Connections

Cookie Controls

Account Verification Steps

Retention and Deletion

Common Questions About Your Data on bdi9

01 What personal data does bdi9 collect when I open an account?

02 Does bdi9 store my bKash, Nagad or Rocket wallet PIN?

03 Can I request a copy of all the data bdi9 holds on me?

04 How do I ask bdi9 to correct or delete my personal data?

05 Does bdi9 share my information with other companies?

06 How long does bdi9 keep my account and transaction records?

Privacy Policy

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