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Know Your Rights Before You Play

These legal terms set out how bdi9 operates, what you agree to when you open an account, and how eligibility is determined by your local law and region.

Account Eligibility TermsbKash, Nagad, Rocket Payment PolicyData Handling StandardsJurisdiction-Dependent Access
bdi9 Know Your Rights Before You Play
ACCOUNT SECURITY

How We Handle Your Data and Account

Account security at bdi9 is built around mobile-first verification. When you log in, an OTP is sent to the number registered on your account. No one can access your account without completing that step. We store only the data needed to run your account and process payments — your name, contact details, and transaction history tied to your bKash, Nagad, or Rocket wallet. We do not sell that data or pass it to advertisers.

Data Retention We keep your account and transaction data for as long as your account is active and for the period required after closure. You can request a summary of what we hold.
Cookie Policy We use session cookies to keep your account logged in and performance cookies to understand which pages load slowly on mobile. No third-party ad tracking cookies are used without your consent.
Payment Record Access Every bKash, Nagad, or Rocket transaction is logged with a reference number. You can request a full transaction record by contacting support with your account ID.
Account Closure Requests To close your account, contact us via live chat or email. We process closure requests and confirm via the mobile number on file. Any remaining wallet balance is returned to your original payment method.
LEGAL CONTACT

Reach Us on Policy Questions

If you have a question about how these legal terms apply to your account, our support team handles policy queries directly. Whether it is a payment dispute involving bKash or Nagad, a question about data retention, or a request to close your account, contact us through the channels below. We aim to respond to all legal and policy queries within the same business day.

Live Chat Open the chat widget from any page on bdi9. For legal queries, mention your account ID and the specific policy section your question relates to.
Email Support Send your legal or account query to our support address. Include your registered mobile number and your bKash, Nagad, or Rocket wallet reference where relevant.
Account Help Centre Log in to your account and navigate to Help. From there you can submit a formal policy request, including data access or account closure requests.

Common Questions About These Terms

These are the questions we hear most often about how our legal terms work in practice — covering eligibility, data, payments, and account rights. If your question is not here, reach out via live chat or the Help section of your account.

Yes. Access and eligibility depend on your local law and region. If online gaming is restricted where you are, those rules apply to you regardless of these terms.

Transaction data from bKash, Nagad, or Rocket is stored securely against your account. We use it only to process payments and resolve disputes, not for third-party marketing.

Yes. Contact support through live chat or email with your account ID. We will provide a summary of the personal and transaction data held on your account.

Raise the dispute through live chat and provide your wallet reference number — the one from your bKash, Nagad, or Rocket app for that specific transaction. That is the fastest way to trace it.

We notify you at the contact details registered on your account. Continuing to use bdi9 after a notice means you accept the updated terms. You can always close your account if you disagree.

Contact us via live chat or email and request account closure. Any remaining balance is returned to your original payment method — bKash, Nagad, or Rocket, whichever you used last.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.